Policies
Return and Refund Policy
Terms of Service
Shipping Policy
Return and Refund Policy
Effective Date:
1. Warranty Coverage
1.1. We are committed to providing high-quality custom controllers. As part of our commitment, we offer a 60-day warranty on our products. This warranty covers any malfunctioning or discoloration issues that arise when you receive your custom controller.
1.2. The warranty period begins on the date of delivery and extends for 30 days.
2. Refund Eligibility
2.1. To be eligible for a refund under the warranty, the following conditions must be met:
- The issue must be related to a malfunction or discoloration that occurred upon receiving the custom controller.
- The custom controller must be in its original condition and show no signs of physical damage, misuse, or tampering.
- Proof of purchase, such as a receipt or order confirmation, must be provided.
3. Refund Process
3.1. If you encounter a malfunction or discoloration issue with your custom controller within the warranty period, please contact our customer support team at info@zybargaming.com. You will be required to provide your order information, a detailed description of the issue, and any supporting evidence, such as photographs or videos.
3.2. Our customer support team will assess your refund request and may provide troubleshooting assistance to resolve the issue. If the issue cannot be resolved, they will provide further instructions on how to proceed with the refund process.
3.3. In some cases, we may require you to return the custom controller for inspection. If this is necessary, we will provide you with a return shipping label and detailed instructions.
4. Refund Issurance
4.1. Upon receipt and inspection of the returned custom controller or review of the provided evidence, we will determine if the refund is eligible.
4.2. If the refund is approved, we will initiate a refund to your original payment method within 5 days. Please note that the processing time for refunds may vary depending on your payment provider.
4.3. If the refund is not approved, we will inform you of the reasons for the decision and provide any available alternatives or options for resolving the issue.
5. Non-Refundable Situations
5.1. The warranty does not cover issues that arise due to:
- Damage caused by misuse, neglect, or unauthorized modifications.
- Normal wear and tear of the custom controller.
- Customer dissatisfaction with design choices made during the customization process.
6. Changes to the Refund Policy
6.1. We reserve the right to update or modify this refund policy at any time. The revised version will be effective and replace any prior versions upon posting on our website.
Terms of Service
1. Agreement to Terms
1.1. Welcome to Zybar. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms.
1.2. If you do not agree to these Terms, you must not use our website or services.
2. Use of Website and Services
2.1. You agree to use our website and services solely for lawful purposes and in a manner consistent with these Terms and all applicable laws and regulations.
2.2. You are responsible for maintaining the confidentiality of any login credentials or account information associated with your use of our website or services. You agree to notify us immediately of any unauthorized access to or use of your account.
2.3. We reserve the right to modify, suspend, or discontinue any aspect of our website or services at any time without prior notice.
3. Intellectual Propert Rights
3.1. All content and materials available on our website, including but not limited to text, graphics, logos, images, audio clips, and software, are the property of Zybar or its licensors and are protected by applicable intellectual property laws.
3.2. You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content or materials from our website without prior written permission from us.
4. Custom Controllers
4.1. Our website offers custom controller services. By placing an order for a custom controller, you acknowledge and agree to the following:
- You are responsible for providing accurate and complete customization details.
- Any design choices made during the customization process are final.
- We reserve the right to refuse or cancel any order at our discretion.
4.2. Custom controllers may have specific warranty coverage, as outlined in our Refund Policy.
5. Limitation of Liability
5.1. To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or relating to your use or inability to use our website or services.
5.2. We make no warranties or representations about the accuracy or completeness of the content or materials on our website and expressly disclaim any liability for errors or omissions in such content or materials.
6. Indemnification
6.1. You agree to indemnify, defend, and hold harmless Zybar, its officers, directors, employees, and affiliates from any claims, liabilities, damages, losses, costs, or expenses arising out of or related to your use of our website or services, violation of these Terms, or infringement of any intellectual property or other rights of any third party.
7. Modifications to Terms
7.1. We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website or services after the posting of any revised Terms constitutes your acceptance of such changes.
7. Contact Information
7.1. If you have any questions, concerns, or requests regarding this refund policy or the refund process, please contact our customer support team at info@zybargaming.com
Shipping Policy
1. Shipping Methods
1.1. We offer worldwide shipping services for orders of custom PS5 controllers. The shipping methods available will be displayed during the checkout process on our website.
2. Order Processing Time
2.1. Once an order is placed and payment is confirmed, we will begin processing the order within 5 days. This processing time includes customization, quality checks, and building the controller.
3. Shipping Time
3.1. The average shipping time for international orders is estimated to be between 4 to 9 business days. Please note that this is an average estimate and actual shipping times may vary depending on factors such as the destination, shipping carrier, customs clearance, and unforeseen circumstances.
4. Shipping Cost
4.1. The shipping cost for each order will be calculated during the checkout process based on the destination, package weight, and selected shipping method. The customer will be responsible for covering the shipping costs unless otherwise stated.
5. Shipment Tracking
5.1. Once the order has been shipped, we will provide a tracking number via email or through the customer's account on our website. Customers can use this tracking number to monitor the progress of their shipment.
6. Customs and Import Duties
6.1. International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are separate from the shipping cost and are the responsibility of the customer. It is recommended to check with local authorities for more information regarding potential fees.
7. Order Modifications and Address Changes
7.1. Once an order has been placed, modifications or changes to the shipping address may not be possible. It is the customer's responsibility to ensure that the shipping address provided during checkout is accurate and complete. Any additional costs incurred due to address errors or changes may be the responsibility of the customer.
8. Non-Delivery or Lost Packages
8.1. In the rare event of a non-delivery or lost package, please contact our customer support team as soon as possible. We will work with the shipping carrier to investigate and resolve the issue. However, we are not liable for any packages that are confirmed as delivered by the shipping carrier.
9. Shipping Restrictions
9.1. We reserve the right to impose shipping restrictions on certain products or to specific locations based on legal requirements or carrier limitations. If an order cannot be shipped to the specified address, we will notify the customer and provide any available alternatives.
10. Contact Information
10.1. If you have any questions, concerns, or inquiries regarding our shipping policy or the status of your shipment, please contact our customer support team at info@zybargaming.com.